General T&Cs

General terms and conditions of business

I am serious about ensuring that you receive maximum value from both your time and financial investment and achieve the results you want. I have put together this agreement for our relationship.

My Aim and My Service Standards

To provide our clients with a personal service to assist with implementing positive changes into their business.

1. Put your interests first when representing you.

2. Be polite and professional in my dealings with you.

3. Find out from the start what you are hoping to achieve, and make sure that your expectations are realistic and achievable.

4. Explain in advance what the costs are likely to be and keep you informed of the costs throughout.

5. Tell you about any developments and update you on progress as work proceeds.

6. Keep the information that you give me confidential.

7. In short, provide a level of service that you would feel confident to recommend to your family and friends.

My Hours of Business

The normal hours of working will be between 9am and 5pm on weekdays only. Messages can be left on my voicemail or WhatsApp outside of these hours and I will respond as soon as I can.

Our Relationship

This will be a collaborative relationship that enables you as the client to gain insight, perspective, clarity, direction, focus and confidence.

I will be focused on your agenda and your intended outcomes, and this will involve me asking questions, challenging your perspective, suggesting alternative options and solutions for consideration, and offering guidance and support, sometimes in the way of development and/or training.

Term (Start and End Dates)

This agreement will run as agreed with a (the “Start Date”) to (the “End Date”), unless ended earlier by mutual written agreement.

Confidentiality

It is inevitable that during our work together you will share with me desires, dreams, goals, plans, business/job information and personal/private information, both about yourself and about your clients, members of your network, team, or family.

I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit, or disclose this information to any third party. I will also not voluntarily disclose that we are in a Business Strategy and Support relationship without your expressed permission.

On occasion, I may disclose information about myself, including my background and/or experience to you which will always be for the sole purpose of adding value or perspective. It is important that you also keep this information between us.

Misunderstandings

Part of my role is to challenge your perspective, either directly or indirectly. This is essential as often we are unable to see alternative options or viewpoints without external input.

I will always apply sensitivity and will only ever seek to add value and to enable a shift for you so that you can make the changes you desire.

However, we are only human, and should I say or do something that upsets you in any way, you have my permission to tell me either in the moment, or if you prefer, to email or call me after the session once you have processed.

Openness, transparency, honesty, and trust are essential, and I am fully committed to your success, so it is important that you support me in supporting you.

Communication

I will aim to communicate with you by such a method as you may request. The agreed method will be decided at the sessions.

I need you to give us clear and prompt instructions. If we request information from you, we will ask you to provide it promptly.

I agree never to share information relating to your business with any third party without your prior consent.

Missed Sessions / Calls / Check-ins

Life is not 100% perfect and things crop up which can get in the way of business development. I will always endeavour to accommodate your needs and to reschedule sessions/calls/check-ins should you need to.

However, because I have many clients to accommodate, and because I am keen to ensure that I can offer you an alternative time, I require at least 7 days’ notice to reschedule a session/check-in, unless it’s due to sickness and 24 hours apply here.

Equally, in the very unlikely event that I should need to reschedule, I will always provide 24 hours’ notice.

I reserve the right to put a time limit on rescheduling sessions/check-ins where I feel that continuity of the work will be negatively affected with multiple reschedules.

I will do this for the benefit of your business. I am here to offer strategy, planning, accountability, and business development support. And I want to ensure I help you stay on track with all these areas.

Payment and Prices 

To be agreed upon outcoming of the agreement set.

The Data Protection Act

I will use the information you provide to carry out the brief provided by the client. Our use of that information is subject to instructions, the Data Protection Act 1998, and our duty of confidentiality & GDPR.

Niki Matyjasik
Founder of Trailblazing Females